List of Articles Complaint Open Access Article Abstract Page Full-Text 1 - Mystical secrets and expressive secrets in Rumi's Masnavi fazel abbaszade Mehrdad Aghaei Open Access Article Abstract Page Full-Text 2 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 3 - Investigating the effect of brand aversion on repurchase reluctance with the mediating role of negative offline word-of-mouth and online complaints (Study case: buyers of Chinese goods in Ahvaz city) mahta joodzadeh Mohammad jam