List of Articles حفظ مشتری Open Access Article Abstract Page Full-Text 1 - Investigating the Mediating Role of Commitment and Satisfaction in Relationship between Service Quality and Customers' Retention in Banking Industry (Case Study: Post Bank Iran - Langarud Branches) haniyeh alijani Open Access Article Abstract Page Full-Text 2 - The Effect of Relationship Marketing On Customer Retention through Customer Engagement Considering Customer Citizenship Behavior Reza Pourmohammad morad rezaei dizgah