Designing a Competency Model for Knowledge Workers in Knowledge-Based Companies Using a Hybrid Delphi-Fuzzy DEMATEL Approach
Subject Areas :
1 - Assistant Professor, Department of Public Administration, Ramhormoz Branch, Islamic Azad University, Ramhormoz, Iran
Keywords: Competency modeling, Knowledge workers, Knowledge-based companies, Delphi, Fuzzy DEMATEL, Causal analysis,
Abstract :
In the era of the knowledge-based economy, knowledge-based companies play a pivotal role in innovation and sustainable development. Knowledge workers, as the core intellectual assets of such organizations, require systematic frameworks for identifying, developing, and assessing their competencies. However, the absence of localized and scientifically validated competency models poses a major challenge for human resource management in these firms. The aim of this research is to design a comprehensive model of knowledge worker competencies in knowledge-based companies using the fuzzy Delphi DEMATEL method. This study adopted a mixed-method approach. First ,through a systematic literature review,20 initial competency components were identified. Subsequently, using the fuzzy Delphi method and input from 18 subject-matter experts, the list was refined to 12 core competencies. The fuzzy DEMATEL technique was then employed to analyze causal relationships among the components and determine their respective degrees of influence and dependence. The results of the fuzzy DEMATEL analysis revealed that competencies such as critical thinking, problem-solving, creativity, knowledge leadership, and knowledge management function as causal (influential) factors. In contrast, continuous learning ,emotional intelligence, communication skills, and teamwork were classified as effect (influenced) factors. The final model visualizes these causal relationships in a structured network format. The proposed model serves as a strategic tool for designing competency-based systems for recruitment, training, performance evaluation, and development of knowledge-based companies. . .
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