List of Articles Quality of Service Open Access Article Abstract Page Full-Text 1 - Assessment of self-serving technologies according to customer’s continuous usage of self-serving banking services behnam golshahi Open Access Article Abstract Page Full-Text 2 - QoS Evaluation and Optimization for Mobile Telecommunication Networks Using Key Performance Indicators: A Case Study for Kerman City Mihsen Sheikh-Hosseini Open Access Article Abstract Page Full-Text 3 - A Framework for Identifying and Ranking Criteria for Evaluating the Quality of Electronic Services (Case studies: Golestan website of Payame-noor university) Hossein Babaee mahmood salehesfahani fateme noorani Open Access Article Abstract Page Full-Text 4 - A Novel Approach for Cluster Self-Optimization Using Big Data Analytics Abbas Mirzaei Amir Rahimi 10.7508/jist.2019.01.005 Open Access Article Abstract Page Full-Text 5 - Proposing a New Framework to Decreasing Delay in the Internet of Things by Using Computing Power of Fog Mohammad Taghi Shaykhan kianoosh azadi Open Access Article Abstract Page Full-Text 6 - Investigation the relationship between quality provide services and satisfaction and attitude of students of the University image (case study of Semnan University) reza shahryaripour Siyavash Talepasand Open Access Article Abstract Page Full-Text 7 - Exploring to Moderating Role of Ethical trait On Model of Brand Affect in Banking Services Mohammad Reza Karimi Alavijeh Amir Aslani Aslani Afrashteh Open Access Article Abstract Page Full-Text 8 - Investigating the relationship between customer satisfaction and customer complaints and trust in the municipality of Tehran hamidreza fouladgar abbas saghaee Open Access Article Abstract Page Full-Text 9 - New Approach on Reliable Restoration in MPLS Based Networks A. dana Ahmad Khadem Zadeh Mohammad Esmaeil Kalantari Open Access Article Abstract Page Full-Text 10 - Sum Rate and Energy Efficiency Maximization in a Cognitive Radio Network with a Successive Relay Primary User elahe maddah Mohammad lari Open Access Article Abstract Page Full-Text 11 - Quality Evaluation of in-Service Trainings Based on Quality of Services Approach in Shahid Sattari University of Science and Technology محمود غلامی شعبان مرادی