List of Articles Customer Experience Management(CEM) Open Access Article Abstract Page Full-Text 1 - Presenting of the customer experience management model based on the effects of the cognitive approach on customer behavior in the aviation maintenance industry mansour shamoradifar Reza i Hosnav Mohammad Hosein Karimi Gavareshki Open Access Article Abstract Page Full-Text 2 - Presenting of the customer experience management model based on the effects of the cognitive approach on customer behavior in the aviation maintenance industry منصور شامردای فر Reza i Hosnav Mohammad Hosein Karimi Gavareshki