List of Articles Business processes Open Access Article Abstract Page Full-Text 1 - A Semantic Model for Business Process Management with Service Level Agreements parvaneh hajinazari Open Access Article Abstract Page Full-Text 2 - Developing Customer Knowledge Management Process Model Using Customer Relationship Management Systems Maryam Ashoori Mona Sharif khani Mohammad Jafar Tarokh Open Access Article Abstract Page Full-Text 3 - Assessment of Potential Risks Towards the Business Processes Reengineering Success in SMEs Mohsen Shafiei Nik Abadi Haniyeh Farahmand Atiyeh Derakhshan Fatemeh Rezaei Open Access Article Abstract Page Full-Text 4 - using Electronic Intermediaries to Expand Business Processes Saeed Fathi Maryam Safi