List of Articles کیفیت خدمات ادراک شده Open Access Article Abstract Page Full-Text 1 - The Impact of Perceived Service Quality on Customer Citizenship Behavior of Kermanshah National Bank According to the Mediator Role of Customer Satisfaction fataneh yarahmadi Mehnoosh feily Open Access Article Abstract Page Full-Text 2 - The Impact of Perceived Service Quality on Customer Citizenship Behavior of Kermanshah National Bank According to the Mediator Role of Customer Satisfaction فتانه یاراحمدی mah noosh fili