List of Articles Service Quality Open Access Article Abstract Page Full-Text 1 - Investigating the Mediating Role of Commitment and Satisfaction in Relationship between Service Quality and Customers' Retention in Banking Industry (Case Study: Post Bank Iran - Langarud Branches) haniyeh alijani Open Access Article Abstract Page Full-Text 2 - Assessing the e-service quality of Payame Noor University Somayeh Ahari Open Access Article Abstract Page Full-Text 3 - Identification of the Factors and Indicators of the Model of Quality Assessment of the Game Industry Services on the Cloud Platform Mohammad Taghi Taghavifard mohamadali abaspour Open Access Article Abstract Page Full-Text 4 - The Impact of Brand Extension Success Drivers on Attitude toward Brand Extension with Role of Mediator Service Quality (Case Study: Day Bank and Service Companies with Day Brand in Isfahan City) Ali Kazemi Hajar Rafie Azarnoosh Ansari Open Access Article Abstract Page Full-Text 5 - The survey of the effect of Workplace Spiritually on Service Quality with emphasize on Organizational Citizenship behavior Ali shariat nejad Open Access Article Abstract Page Full-Text 6 - Geniality, Deception, and Profiteering: the pilgrims’ perception of retail stores in Mashhad Open Access Article Abstract Page Full-Text 7 - Consumer Behavior in E-Tourism Services sakineh jafari Mohammad najjarzadeh rezvan Golestaneh narjes deyrgandom Open Access Article Abstract Page Full-Text 8 - The Impact of Management Commitment in Service Quality on Job Satisfaction of Employees in the Hotel Industry: The case of five-star hotels in Tabriz jafar bahari Sadegh Salehi Marjan Bazleh Open Access Article Abstract Page Full-Text 9 - Investigating the Effect of Organizational Citizenship Behavior on Service Quality, and Customers' Satisfaction and Loyalty in the Hotel Industry: A Case Study of Mazandaran Province’s Parsian International Hotels jafar bahari mehdi karoubi Shahla Bahari 10.52547/journalitor.35756.10.20.157 Open Access Article Abstract Page Full-Text 10 - Examining The Satisfaction Of Patients Visiting The Emergency Department Of PourSina Educational-Medical Center In 2023 Kourosh Delpasand Amir Fakhraei Zohreh Kazempour kalshatri Enayatollah Homayi rad Doreen Aghajalani Shirin Maafi kalorzi Mohammad Nooryan مرضیه آزادگان 10.61186/ahrar.45871.4.7.1 Open Access Article Abstract Page Full-Text 11 - Designing and validating the ideal model of human resources training in the social security organization in order to improve the quality of services Hadi hassanzadeh Ghaffar Tari hossein bagaea Open Access Article Abstract Page Full-Text 12 - Designing and validating the ideal model of human resources training in the social security organization in order to improve the quality of services Hadi hassanzadeh Ghaffar Tari hossein bagaea