The Competency Model of Economic Managers in the Armed Forces Social Security Organization (SATA)
Subject Areas :امین پاشایی هولاسو 1 , seyyed Majid Ebnel Reza 2
1 - Assistant Professor, Industrial Management, Industrial Management and Engineering Complex, Malek Ashtar University of Technology, Tehran, Iran
2 - Assistant Professor, Industrial Management, Industrial Management and Engineering Complex, Malek Ashtar University of Technology, Tehran, Iran
Keywords: managerial competencies, economic managers, thematic analysis, Armed Forces Social Security Organization,
Abstract :
The competencies of economic managers in the Armed Forces Social Security Organization (SATSA) encompass a set of skills and knowledge designed to better understand the financial and economic needs of retirees and employees and to provide effective services. This study aims to propose a comprehensive model for evaluating these competencies, taking into account changes in work environments and the importance of managerial competencies. The theoretical foundations were first reviewed, followed by the collection of qualitative data from semi-structured interviews with 25 senior managers of SATSA. In this process, 968 basic themes, 43 organizing themes, and 20 overarching themes were identified. The results of the analysis revealed that the managerial competencies in SATSA’s economic domain include twenty main dimensions: financial management and budgeting, investment management, economic human resources management, strategic management and planning, economic change and innovation management, financial and economic relations management, economic analysis and forecasting skills, motivation and job satisfaction management, legal risk management, economic project management, economic and financial communication management, macroeconomic data management and analysis, relations management with regulatory and legal bodies, crisis management in the economy, customer satisfaction management, economic process improvement and management, international relations and foreign trade management, resource and financing management, organizational culture management and commitment to ethical principles, and management of economic changes and transformations. This model serves as a tool for assessing, professional development, and succession planning of managers, providing an operational framework for improving managerial processes in SATSA’s economic sector.
Alrawad, M., Lutfi, A., Almajali, D. A., Alshirah, M. H., Al-Khasawneh, A. L., & Al-Janini, M. (2023). Examining the influence of managerial competencies on organizational performance: A study in the Jordanian banking sector. International Journal of Professional Business Review, 8(2), e01068.
Alserhan, H.F.; Al Shbail, M.O (2020). The role of organizational commitment in the relationship between human resources management practices and competitive advantage, Jordanian private universities. J. Grow. Sci. 10, 3757–3766.
Alshirah, M. H., Alrawad, M., Lutfi, A., Almajali, D. A., & Al-Khasawneh, A. L. (2023). The relationship between managerial competencies and organizational performance in the Jordanian banking sector. Management Science Letters, 13(1), 45-58.
Altay Hastuti, Nureddin; Nebati Mehmood, Bülent; Tezcan Kraus, Engin (2023). Analysis of Managerial Competencies and Performance of State Corporations in Antalya, Turkey. Journal of Human Resource & Leadership, 7(4), 11-20. https://doi.org/10.53819/81018102t5217.
Armstrong, M., & Taylor, S. (2020). Armstrong’s Handbook of Human Resource Management Practice (15th ed.). Kogan Page.
Babayayi, U. A., Zubairu, M., & Badara, A. M. (2021). Impact of Entrepreneurial Competencies on the Performance of Small and Medium Sized Enterprises in North-East Region of Japan. Gusau International Journal of Management and Social Sciences, 4(3), 19-19.
Bartoli, A., & Blatrix, C. (2015). Management Dans Les Organisations Publiques - 4e Edition: Defis Et Logiques D’Action. Dunod.
Birknerová, Zuzana; Uher, Ivan (2022). Assessment of Management Competencies According to Coherence with Managers’ Personalities, Personalities. Sustainability 2022, 14, 170. https://doi.org/10.3390/su14010170.
Bolton, R., Parasuraman, A., Hoefnagels, A., Migchels, N., Kabadayi, S., Gruber, T., ... & Solnet, D. (1999). Understanding Generation Y and their use of social media: A review and research agenda. Journal of Service Management, 24(3), 245-267.
Boyatzis, R.E. Managerial and leadership competencies: A behavioral approach to emotional, social and cognitive intelligence. Vis. J. Bus. Perspect. 2011, 15, 91–100.
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77-101.
Brown, L; George, B; Mehaffey-Kultgen, C (218). The development of a competency model and its implementation in a power utility cooperative: an action research study. Ind Commer Train. 50 (3):123-35. doi: 10.1108/ict-11-2017-0087.
Comer, L. B., & Drollinger, T. (2013). Active empathetic listening and selling success: a conceptual framework. Journal of Personal Selling and Sales Management, 19(1), 15–29.
Czaja, J. (2019). What Does Managerial Competencies Mean? Career Trend.
Dehghani Poodeh, Hussein; Pashaei Holasoo, Amin (2020). Designing the Commanding Model of Shahid Ghasem Suleimani, Scientific Journal of Islamic Management, 2 (28), 13- 37. [In persian].
Dehghanpour Farashah, Alireza; Pourezzat, Ali Asghar; Dehghanpour Farashah, Afsaneh (2023). Designing a Competency Model for Plan and Budget Organization’s Managers. Journal of Research in Human Resources Management, 15(1), 121-153. [In persian].
Dubois, D. D., & Rothwell, W. J. (2004). Competency-based human resource management. HRD Press.
Ejikeme Emmanuel, Isichei; Rikwentishe, Rimamnde; Friday
Attayi, Igbatigbi (2023). Managerial competencies and small business venture
performance: an emerging economies perspective, Journal of Enterprise and Development (JED) Vol. 5, No. 1, pp: 1 – 14. [In persian].
Ganji, Mazaher; Dalvi, Mohammad Reza; Shirvani, Alireza (2022). Management competencies: A model for introducing the competence of senior managers of medical sciences universities, Journal of Multidisciplinary Care (JMDC), 11(3):143-148, doi: 10.34172/jmdc.2022.1136.
Gibson, J.L.; Ivancevich, J.; Donnelly, J (2002). Organizations: Behavior, Structure, Processes. MN; McGraw-Hill Education (ISE Editions): New York, NY, USA.
Goleman, D., Boyatzis, R., & McKee, A. (2013). Primal leadership: Unleashing the power of emotional intelligence. Harvard Business Review Press.
Kayes, D. C., Kayes, A. B., & Yamazaki, Y. (2015). Essential competencies for cross‐cultural knowledge absorption. Journal of Managerial Psychology, 20(7), 578–589.
Khomideh, Kh., Rangriz, H., Khastar, H., & Kheirandish, M. (2022). Redesign the model of selection and appointment of managers of the social security organization based on competency models with a data-based approach. Journal of Psychological Science, 21(118), 1943-1956.
McClelland, D.C. (1973). Testing for competence rather than for intelligence. American Psychologist, Vol 28, Pp: 1–14.
Modrak, D. K. (1979). Forms and compounds. In Aristotle's Theory of Language and Meaning (pp. 35-64). Cambridge University Press.
Pashaei Houlaso, Amin (2022). Designing a competency model for managers of the Ministry of Defense and Armed Forces Support, Scientific Quarterly journal of Defense Strategy, Volume 20, Issue 78 - Serial Number 78, pp 75 – 106. [In persian].
Pashaei Houlaso, Amin (2024). Strategic Human Resource Management (Presenting a Model for Evaluating the Competencies of Socio-Economic Managers of the Armed Forces Social Security Organization), Project, Tehran: Armed Forces Social Security Organization – Strategic Studies Center. (In persian)
Pearce, B; Robinson, M (2015). Personality and social networks in organizations: A review and future directions. Journal Organ. Behav. 37 (Suppl. S1), S107–S121.
Psico-Smart. (2024). The future of managerial competency evaluation: Trends and predictions for 2024 and beyond. Retrieved from https://psico-smart.com/en/blogs/blog-the-future-of-managerial-competency-evaluation-trends-and-predictions-for-2024-and-beyond-180613
Rahmani, M; Hashemi, SA; Bagheri, M (2019). Explaining the competency model of managers based on entrepreneurial behavior and organizational trust of managers. Quarterly Journal of Educational Leadership and Administration of Islamic Azad University, Garmsar Branch;13(2): 28 – 111.
ResearchGate. (2017). Managerial competencies and impact on management levels. Retrieved from https://www.researchgate.net/publication/320537333_MANAGERIAL_COMPETENCIES_AND_IMPACT_ON_MANAGEMENT_LEVELS
ResearchGate. (2021). Transformation of managerial competencies within the context of global challenges. Retrieved from https://www.researchgate.net/publication/348301950_Transformation_of_Managerial_Competencies_within_the_Context_of_Global_Challenges
Sedyastuti, K., Suwarni, E., Rahadi, D. R., & Handayani, M. A. (2021). Human Resources Competency at Micro, Small and Medium Enterprises in Palembang Songket Industry. In 2nd Annual Conference on Social Science and Humanities; pp. 248-251. Atlantis Press. https://doi.org/10.2991/assehr.k.210413.057.
Seyyed Majid Ebnelreza, Pashaei Goulaso, Amin (2024). Service Under the Shadow of Honor: The Management Model of the Armed Forces Social Security Organization, First Edition, Tehran: Defense Industries Educational and Research Institute. (In persian)
Shum, C; Gatling, A; Shoemaker, S (2018). A model of hospitality leadership competency for frontline and director-level managers: which competencies matter more? Int J Hosp Manag, pp: 57 – 74. doi: 10.1016/j.ijhm.2018.03.002.
Sims, R. R. (2020). Managing Organizational Behavior. Praeger.
Springer. (2025). Constructing clarity in managerial competence: Seven primitives for future research. Management Review Quarterly. https://doi.org/10.1007/s11301-025-00501-z
The Human Capital Hub. (2024, October 23). Managerial competencies: Everything you need to know. Retrieved from https://www.thehumancapitalhub.com/articles/managerial-competencies-everything-you-need-to-know
Tigre, P., Henriques, R., & Curado, C. (2023). Digital transformation and dynamic capabilities: A systematic literature review. Technological Forecasting and Social Change, 188, 122278.
Tippins, M. J., & Sohi, R. S. (2003). IT competency and firm performance: Is organizational learning a missing link? Strategic Management Journal, 24(8), 745–761.
Tolochek, Vladimir A; Mashkova, Anna S (2020). the phenomenon of “competence”: assessment of the competencies of managers (factors of preference), Bulletin of Moscow University. Series 14. Psychology. 2021. No. 1. pp. 57–78. doi: 10.11621/vsp.2021.01.03.
Tran, S.K (2017). Google: A reflection of culture, leader, and management. Int. J. Corp. Soc. Responsib, vol 2, 1–4.
Triana, M.C.; Gu, P.; Chapa, O.; Richard, O.; Colella, A (2021). Sixty years of discrimination and diversity research in human resource management: A review with suggestions for future research directions. Hum. Resour. Manag. 60, 145–204.
Wu, J. L; Yang, M.N (2006). Competency and measured performance outcomes. Journal of Workplace Learning, 10(5), 219–231.
Zia, N. U. (2020). Knowledge-oriented leadership, knowledge management behaviour and innovation performance in project-based SMEs. The moderating role of goal orientations. Journal of Knowledge Management, 24(8), 1819-1839. https://doi.org/10.1108/JKM-02-2020-0127.